Sales Support Specialist

• Possibility of remote work (hybrid);
• Group insurance benefits
• A retirement plan with employer contributions
• Flexible schedules with weekends off
• Four paid days off during the holiday season
• Flexible vacation policies
• Opportunities for career growth and development
• Modern and newly designed office spaces
• Free coffee at all times!
• Free parking
• Exciting company events
• Branded company apparel at great prices
• Additional perks that you’ll discover only by applying to our offer!

As a Sales Support Specialist, you will play a key role in supporting our sales team, ensuring smooth operations and enhancing client satisfaction. This position is ideal for someone with a proactive mindset, strong organizational skills, and a passion for building efficient processes that drive success.

• Provide administrative and operational support to the sales team, allowing them to focus on closing deals and engaging with clients.

Administrative Support

• Assist in managing schedules, appointments, and travel arrangements for sales team directors when needed.
• Help organize and maintain sales-related documentation.

Inside Sales

• In required territories, proactively engage with potential and existing customers via phone, email, and video calls to assess their needs, provide product information, and qualify leads.

Customer Relationship Management (CRM)

• Maintain and update CRM tools with client details, interaction logs, and sales activity tracking.

Quality Control & Pipeline Review

• Ensure that the information in assigned sales representatives' pipelines is accurate, up to date, and that the data can be efficiently used by the operations department for planning.

Proposals & Documentation

• Assist in preparing and delivering quotes, proposals, and presentations.

Event Coordination

• Support the planning of sales events, trade shows, training sessions, and meetings.

NetSuite Super-User

• After training on the tool and processes, act as a reference for assigned sales representatives, providing guidance on how to use and configure the system properly.

• 2 to 5 years of experience in sales support, sales administration, or a similar role.
• Experience in CRM management, sales tracking, inside sales, or prospecting (an asset).
• Degree in Business Administration, Management, Commerce, Marketing, or equivalent experience.
• Bilingualism (English-French) required – advanced English, minimum intermediate French.
• Strong proficiency in Microsoft Office Suite.
• Knowledge of CRM software (ideally NetSuite – an asset).
• Highly organized, detail-oriented, proactive, with excellent communication skills, autonomy, adaptability, and a team-oriented mindset.