Technical Support Analyst

Showcase your talent, join our team!

Why work with us

Group insurance
A pension with employer contribution;
Four days off during the holiday season;
Flexibility in taking vacations and schedules;
Career advancement and development opportunities;
Low-cost business clothing;
New and modern offices;
Free parking;
Trippy corporate events
Free coffee anytime!
Other benefits that you can only discover by applying to our offer!

Your day-to-day with us

The Technical Support Analyst level 1 will be responsible for working within a global team as a first line of support that focuses on troubleshooting and resolving software and hardware technical issues for all products. Your primary responsibilities will be:

Providing fast, efficient, and courteous basic technical customer support in relation to all Gestal & Jyga products and their use within the agriculture feeding cycle.
Providing basic technical customer support via Phone, Chat and Email.
Effectively documenting and prioritizing all support interactions and details within our ticketing system.
Addressing and responding to customer inquiries on products and services including installation, operational functions, troubleshooting, and maintenance.
Managing diagnosing and resolving basic technical incidents that may occurin the installation, start-up, maintenance, and mechanical/electronical repair ofproducts.
Effectively identify technical issues within the IT technical support organization.
Assisting clients in use of hardware and software components of the Gestal & Jyga products.
Providing remote technical support in both reactive and proactive technical situations.

Your background

1-3 years of experience working in a fast-paced technical customer support environment.
Passionate about customer service, problem solving and technology.
Action-oriented, resourceful, collaborative, has a strong attention to detail.
Basic knowledge of computer systems, components, prior experience working with Microsoft applications, TeamViewer
Bilingual, French/English
Ability to work onsite at Jyga Technologies up to ~90% of schedule time.

APPLY NOW!

Our offer

Our Avantages

Established and renowned company
Group insurance and ongoing professional development
A retirement plan with employer contribution
A fun, young team
Managers are highly approachable, and we foster a laid-back corporate culture

All-you-can-drink Coffee

Yes, yes, unlimited self-serve coffee available in the cafeteria for the joy of your brain on Monday mornings (and actually, every morning!).

A1 Workplace

Jyga offers you the opportunity to carve out a position tailored to your talents, one that evolves over time. You’ll have the chance to continue learning and growing throughout your career.

Flexible and accommodating schedule

At Jyga, you’re in control of your schedule. We understand that your life extends beyond work, and that unexpected events happen.