Technical Support Representative - Thailand

Be part of a leading global player in automated feeding solutions for swine production. This role offers a dynamic, technology-driven environment where you will interact with international teams and customers, gaining hands-on experience in both agriculture and technology.

🚀 Ready to make an impact? Apply today

The Technical Customer Support Representative will be responsible for working within a global team as a first line of support that focuses on troubleshooting and resolving both software and hardware technical issues across the spectrum of Gestal and Jyga Technology products.

As a Technical Customer Support Representative, your primary responsibilities will be asked to:

• Provide fast, efficient, and professional customer support via phone, chat, and email for all Gestal & Jyga products.
• Troubleshoot and resolve hardware and software issues related to feeding equipment in swine farms.
• Diagnose basic electrical, mechanical, and software-related incidents occurring during installation, start-up, maintenance, and repair.
• Assist clients in using Gestal & Jyga feeding systems and software applications.
• Log and prioritize customer requests using our internal ticketing system.
• Escalate complex technical cases to specialized IT or engineering teams when necessary.
• Provide remote and occasional on-site support, including farm visits for installations, troubleshooting, and training.
• Attend weekly online technical support meetings with Jyga technicians (evening sessions, once per week or as required).

🔹 Required Qualifications

• Education: Bachelor’s degree in animal science, Agricultural Technology, or a related field.
• Experience: Minimum 2-3 years of hands-on experience in swine farm management, animal husbandry, or agricultural technology.

🔹 Technical Skills

• Strong troubleshooting and problem-solving abilities.
• Basic knowledge of electrical and mechanical systems.
• Familiarity with computer systems and software applications.
• Ability to read and interpret technical manuals and schematics.
• Experience working in farming, agricultural technology, or technical environments.

🔹 Language Skills

• Fluent in English (spoken & written) – Required.
• Additional languages (a plus): Mandarin or Vietnamese.

🔹 Personal & Soft Skills

• Excellent communication & interpersonal skills (can explain technical concepts to non-technical users).
• Self-motivated & independent, able to work with minimal supervision.
• Team player, detail-oriented, and well-organized.
• Adaptable & eager to learn new technologies.
• Comfortable working in a fast-paced, customer-facing environment.

🔹 Additional Job Details

Working Conditions:

• Work schedule: 40 hours/week (5 days per week, 8-hour shifts).
• On-call availability for urgent support.
• Ability to work in swine farm environments, including barns and outdoor areas.

✈ Travel Requirements:

• Occasional travel to swine farms for start-ups, troubleshooting, and training.
• Some overnight stays may be required.